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POS & Table Service

Overview

I led the redesign of Tee On’s Food & Beverage system, delivering a modern, modular POS and Table Service platform tailored for both mobile and tablet use. Built specifically for golf course environments, the system enables staff to efficiently take orders, process payments, manage tables, and coordinate with the kitchen seamlessly through a user centered, responsive interface.

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While the company continues to offer both Cloud and Standalone products, this new system serves as the foundation of the updated standalone solution and is designed with scalability in mind for future cloud deployment.​​

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Tee On POS  

Tools

Figma

Notion

Datadog

Results

~40% reduction in turnaround time between order and

kitchen prep start

67% decrease in split-payment errors

42% faster table checkout

92% staff satisfaction score during pilot rollouts

User centered approach

Primary users:

Proshop attendants, Servers, Managers, and Kitchen Staff (10+ interviews across 3 venues)

Key insights

  • Servers needed quick visibility into table states and flexible payment tools.

  • Kitchen staff preferred visual ticketing, colour coded statuses, and order batching.

  • Managers wanted real time floor plans oversight and easy override options.

Interaction cycle

  • 3 design sprints; tested tablet prototypes on site + mobile interactions on a demo floor.

  • Captured user feedback through task-based observations and in-product surveys. 

  • Integrated Datadog monitoring to track usage patterns, screen flow drop-offs, and performance bottlenecks in early deployments.

  • Used this data to prioritize UI adjustments, refine navigation, and streamline high-friction flows like split payments and cart edits.

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Challenge

Tee On’s legacy F&B tools were fragmented, difficult to train on, and not optimized for mobile workflows. Staff faced frequent friction managing table transfers, handling split payments, and coordinating with the kitchen, especially during peak hours. The lack of a unified, responsive system slowed down service and increased the potential for errors.
The challenge was to redesign this experience into a single, streamlined POS ecosystem that worked fluidly across tablet and mobile, supported real-time table management, and gave kitchen staff clear, actionable views of incoming orders. The new system needed to reduce training time, minimize user errors, and lay the groundwork for future scalability without compromising performance for existing standalone clients.

Solution

POS Mobile & Tablet

Optimized touch UI for fast cart builds, split checks, and modifiers

Table Service

Real-time table plan with drag-to-seat, merge/split tables, and item assignment

KDS

Chit style views, colour coded by course, type, status, with timers and sorting

Admin Settings

Manage items, variants, staff, and floor plans from one centralized system

By Cindy Mena

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